Return & Exchange Policy

Key Policy Highlights

1. Timeframe

   • You must request a return or exchange within 7 days of receiving your order.

   • Items must be unworn, unwashed, with all original tags and packaging intact to qualify.

2. Eligibility

   • Only online purchases can be returned (in-store purchases are not eligible for online returns).

   • Returns must be sent to WAYNE FLEX’s designated address (returns sent to the wrong address will not be accepted).

   • Free shipping items: Original shipping fees are non-refundable.

3. Shipping Refunds

   • All return shipping and insurance costs are borne by the buyer.

How to Return an Item

1. Submit a Request

   • Go to the Returns Portal and fill out the form.

   • If your order status is “Not Shipped,” click “Confirm Shipment” before requesting a return.

2. Wait for Approval

   • Our support team will email you with return instructions.

3. Ship Your Item

   • Repackage the item in its original packaging with all tags attached.

   • Send it to the provided return address (keep tracking info for reference).

Refunds & Exchanges

• Refunds

  • PayPal: Processed within 3 business days.

  • Credit Card: May take 7-14 business days to reflect in your account.

• Exchanges

  • Your replacement will be shipped within 3 business days after we receive your return.

Important Notes

⚠ Wrong Return Address?

• If you accidentally send your return to the wrong address:

  1. Contact us immediately at [email protected].

  2. We cannot guarantee recovery, and no compensation will be provided.

⚠ Why Your Return Might Be Rejected

• Items show signs of wear, missing tags, or improper packaging.

• Attempting to return in-store purchases online (or vice versa).

FAQs

❓ Who Pays for Return Shipping?

       We offer shipping cost reimbursement for exchanges in select countries/regions. Once we receive and verify your exchange, we’ll refund you the reasonable shipping cost.

       Please note: Due to logistical limitations, some remote areas in these countries/regions may not qualify, and you’ll need to cover the exchange shipping and insurance costs yourself.

        If you’re located outside the eligible regions or have any questions, please contact us at [email protected].

Important:

• All return shipping and insurance costs are the buyer’s responsibility.

❓ Haven’t Received Your Refund?

• Check your payment method’s processing time. If delayed, email us with your return tracking number for assistance.

Need help? Contact us at [email protected] with your order number for faster support. We’re happy to help!